Nowhere is this truer than with Gmail smart replies, the pocket panopticon that now resides in every inbox. It’s odd that Gmail smart replies have only been around since 2017, since they’re the kind of subtly ever-present tool that now seems always to have been there. The major stumbling block to my ever having used smart replies before was tone. If it were just the case that smart replies made me gormless and weird, that would be one thing, but there were other, unexpected hurdles. The blandness of Gmail’s smart replies had been their camouflage, the processing power of 10m moon landings, disguised in a sea of inane pleasantries and errant exclamation marks.
Source: The Guardian February 17, 2019 06:56 UTC