ROME—During the past year, about 80% of Alitalia SpA employees have gone through formal training at a new center here, the carrier’s first such classes in two decades. Flight attendants learn how to strike a more welcoming tone of voice and to refer to passengers as “guests.”The change, a culture shock for an airline long known for its surly service, comes as Alitalia’s controlling shareholder, Etihad Airways, is spending hundreds...

Source: Wall Street Journal June 13, 2016 00:11 UTC