Passengers ‘need option to cancel online air tickets’ - News Summed Up

Passengers ‘need option to cancel online air tickets’


Ryanair does not offer refunds but it does allow travellers to reclaim air passenger duty paid in advance for €19 FRANCOIS LENOIR/REUTERSIrish airlines should provide a “cooling off” period for customers of at least 24 hours after the time of an online purchase, a senator has said. There is no obligation for airlines to allow customers to cancel a booking, even though a grace period of 14 days is commonly available to people purchasing goods or services online in the European Union, under the bloc’s consumer rights directive. In calling for a change, Catherine Noone, a Fine Gael senator on the industrial and commercial panel, said that a cancellation period would “ensure a fairer deal for us all”. When asked for a response to the suggestion, both Aer Lingus and Ryanair declined to comment. Aer Lingus charges a minimum “admin fee” of €20 for refunds of…


Source: The Times February 18, 2019 00:09 UTC



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