MUMBAI : HDFC Bank Ltd’s credibility as a technology-led bank has taken a beating with its net banking and mobile banking app continuing to face disruptions over the weekend and customers finding it difficult to access their accounts. Once again, we would like to sincerely apologize for all the inconvenience caused," HDFC Bank said on December 5. India’s largest private lender has still to identify the reasons behind the disruption in the services provided by the mobile banking app and net banking. Last December, the bank faced a similar problem when it replaced its older version of the mobile app with a new one. HDFC Bank, which bagged the 2019 Best Digital Banking Award from Asiamoney, boasts of 45 million customers with almost 90% of transactions at the bank being digital.

Source: Mint December 08, 2019 18:22 UTC