Similar to soldiers swapping stories from the trenches, HTAR staff have their own horror stories to tell. "Things were topsy turvy, we were hardly meeting the needs and we did see the queuing up of Covid-19 patients in the department. HTAR nurses who spoke to Bernama said they felt overwhelmed in July and early August as they often found themselves short-staffed. It’s just that the current disaster is ongoing,” said HTAR director Dr Zulkarnain Mohd Rawi. Dr Hariyati said so far, more than 162 frontliners at HTAR have chosen to use the Mercy Malaysia psychosocial services, adding many were concerned with confidentiality.