A senior executive could not tolerate the lackadaisical attitude of an electrical consumer products store in Johor Baru. The 40-year-old claimant had bought a 1HP air-conditioner for RM1,599 from the store in Taman Molek on Sept 19, 2017. “The air-conditioner started giving problems again on April 15, 2021 and technicians came to inspect it but it was still not functioning,” she recounted. She said the technician came on April 18, 2021 to dismantle the air-conditioner but still could not identify its faulty parts. She then called the Kuala Lumpur headquarters again as calls to the Johor Baru store went unanswered once more.
