A New Zealand couple who booked premium economy seats for greater comfort on a long-haul Singapore Airlines flight say they should be refunded after a dog in their row ruined their experience. Press responded saying that didn't reflect the difference in value between their premium economy seats and the economy seats they ended up sitting in. They were frustrated it had been more than two months and Singapore Airlines still hadn't provided an adequate outcome. A Singapore Airlines spokesperson reiterated their apology to the couple for "any inconvenience or distress caused by their experience onboard their flight from Paris to Singapore." The airline would continue to accept approved assistance dogs – dogs trained to assist passengers with disabilities, such as guide dogs – onboard its flights.
