Canadians routinely wait hours on the phone and in person when dealing with Passport Canada, leaving many travellers infuriated by the quality of the agency's customer service. Government data from 2022-23 reveals Passport Canada only met that 20-day processing target 52 per cent of the time. But unlike other government programs, the passport service has no service standard for answering the phone or attending to customers in person. While they've promised the option in the past, the government doesn't yet allow Canadians to apply for a passport online. "Service Canada remains committed to service excellence and improving the experience for clients applying for passports," the department said.

Far from an old boys’ club, women in agriculture are coming together to talk about the future of farmingNewsDuration 1:22Farmers, researchers and producers in Newfoundland and Labrador are sharing ideas, championing wins and trying to overcome the obstacles that accompany being a woman in the agricultural industry. The CBC’s Jeremy Eaton drops by Day 1 of the three-day event to hear what’s on the mind of some longtime farmers.

Updated screening rules for sperm and egg donors came into force on Wednesday that expand donations to sperm banks from more gay and bisexual men. Before the amendment, sperm donors were asked if they were man who had sex with men, while egg donors were asked if they had sex with men who have sex with men. WATCH | IVF access in Canada:Début du widget Widget. Fin du widget Widget. Donor questionsDr. Prati Sharma, a reproductive endocrinology and infertility specialist at Create Fertility Centre in Toronto, said in general, Canada does not have a very large pool of sperm donors.

Putin sworn in as Russia's president for 5th termNewsDuration 2:11Vladimir Putin was sworn in for his fifth term as Russia's president at the Kremlin's Grand Palace in an opulent, formal affair after an election that many saw as a simple formality.

0202-biz-wire-osfiPeter Routledge pushed back on criticism that his Office of the Superintendent of Financial Institutions (OSFI) is using new regulation to dictate the culture and values at Canadian banks and telling boards and executives how to manage the integrity and security of their financial institutions. These include foreign interference, third-party and cyber risk, and the security of physical and information assets. These non-financial risks also exist in the integrity of leaders and adherence to the laws in jurisdictions where the banks operate. Solvency and liquidity risks remain a key area of focus for OSFI but, taking a step back, it’s easy to see how non-financial risks also fall under the purview of a prudential regulator, Routledge said. Story continues“Experience teaches us that inadequate assessment of non-financial risks is usually the root cause of financial instability at an institution… And that financial risks often emerge as the final signals of that process,” he said.

WATCH | Hockey goes underwater in YellowknifeNewsDuration 2:08Although ice hockey season is coming to a close in Yellowknife. People are still playing hockey, just at the bottom of the pool. The CBC’s Luke Carroll had a chance to strap on some fins and join a game of underwater hockey.

Coastal protection plan rally held in HalifaxNewsDuration 2:30A rally was held on Wednesday outside Province House to protest the lack of a coastal protection plan for Nova Scotia. Three months ago, the Houston government announced a new mapping system instead of a new climate action plan. Paul Palmeter has the story.

Wheeler wanted to go into medicine and was enrolled in a pre-med program at the University of Manitoba. For many Indigenous people, Wheeler was the first Indigenous voice they ever heard on a broadcast medium. It was during her 10 year stint working on Our Native Land that Wheeler first became known as the ‘First Lady of Native Broadcasting in Canada’. For generations of Indigenous people in Canada, the phrase “My Name is Bernelda Wheeler, and this is Our Native Land” was instantly recognizable. When Wheeler passed away in 2005, Manitoba Minister of Culture, Heritage and Tourism Eric Robinson, remarked that Wheeler was “a pioneer in media and literary circles” and that “Bernelda will always be remembered for her sensitive storytelling of the lives of aboriginal people.”Awards & Accolades

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A Quebec woman's car was stolen — but a stranger got it backNewsDuration 2:03A Quebec restaurant owner thought her car was gone forever after it was stolen in Montreal, but a viral Facebook post helped her get it back even though police said it was hopeless.

So we are left to speculate.To make an accusation of having Marner's security people harass media that do not ask Marner soft ball questions is nothing I have ever heard of in hockey. One is wrong here, and neither look good in all of this.Also I wish people would read the article. It has nothing to do with Marner hiring security for himself for safety reasons, he has every right to. it's got all to do with Marner trying to control the media through his Security staff. Either way, it is not a good look for one of the 2.

A smartphone stethoscope is making big strides in the medical worldNewsDuration 4:10The Stethophone app is the brainchild of Newfoundland and Labrador company Sparrow BioAcoustics. You hold a smartphone to your chest and it captures heart and lung sounds, and that information is shared directly with doctors. CEO Mark Opauszky tells the CBC’s Carolyn Stokes it can change how people access medical care.

Media Beat: The CBC Budget Continues to Expand as CEO Catherine Tait Gets Grilled (Column)Tait gave testimony at a House of Commons heritage committee hearing at a time when the public broadcaster is being scrutinized by polticians again.

Powerful tornado rips down trees in MichiganNewsDuration 0:30Severe storms passed through several counties in Michigan on May 7, creating tornadoes in some areas. One tornado was caught on a doorbell camera downing multiple trees outside the owner's home.

New tech being used to uncover secrets of the Halifax harbourNewsDuration 4:57Federal scientists are using autonomous underwater vehicles to take more accurate images of the ocean floor. The CBC's Amy Smith spoke to marine geoscientist Alex Normandeau at the Bedford Institute of Oceanography.