"Based on CCTV monitoring, there was no situation involving 10,000 people being stranded. The situation was controlled and did not pose any safety or security concerns," Fazli told the New Straits Times. Foreign visitors were advised to use manual counters or the MyNIIS application to avoid delays at the foreign passport autogates. However, queues persisted as some travellers continued waiting at the e-gates despite repeated instructions to use alternative channels, contributing to longer delays. BSI is among the world's busiest land checkpoints, processing almost half a million travellers daily.

Source: New Strait Times January 10, 2026 10:50 UTC