The owner couldn’t be contacted after 4pm, so my daughter rang Airbnb. It was finally fixed after two sweaty nights, plus long calls to the Airbnb helpline, and Airbnb agreed to a partial refund. Fortunately they had taken photos, but despite this, Airbnb refused to remove the defamatory review. Airbnb had given my daughter a US customer service number with no warning and she assumed it was included in her roaming. Timed tickets to the tower start at £17pp and you mustn’t be late (opapisa.it).

Source: The Times August 07, 2025 14:46 UTC