Some workers at Starbucks have described understaffing at stores, intense workloads, and customers who have changed their ordering habits and become increasingly aggressive and confrontational during the coronavirus pandemic. Throughout the pandemic, Starbucks workers around the US have faced several reported incidents of being verbally abused or physically assaulted by customers over coronavirus safety protocols. Many Starbucks workers say their pay is still too low for what has become more intense work. “Starbucks definitely took this turn to becoming just another fast-food drive-thru,” added the Starbucks shift supervisor. Workers say the different methods of orders, mobile, drive-thru, delivery and in-person, have increased their workloads and disrupted their customer service capabilities as well as seeing staff leave, leading to more pressure on remaining employees.

Source: The Guardian May 26, 2021 17:09 UTC