The inevitable news arrived in a letter from Scenic on 8 April 2020 – the tour would be cancelled and the couple given future travel credits. The Australian Competition and Consumer Competition (ACCC) alone received 26,412 travel-related complaints in 2020, a 450% increase compared to 2019. Choice has heard from thousands of people who have struggled the past year in attaining refunds for cancelled travel with a survey conducted in January 2021 revealing over 4,500 case studies of people who had problems with travel cancellations and refunds. Nevertheless, “if we want people to travel as Australia opens up, we need more certainty about consumer rights,” Turner says. Glezer is currently running a campaign for anyone who’s been affected by cancelled travel to go their MPs and recommend changes.

Source: The Guardian May 15, 2021 19:52 UTC