Sometimes these questions come up in my professional capacity (as a customer service consultant and customer service turnaround expert); sometimes they’re just from a friend who knows I’m obsessed with this stuff. If there’s a question that you want answered related to customer service or the customer experience, let me know and I’ll get right on it. Question: Would you resolve this for us: Do name badges improve or detract from customer service? The arguments that some customer service professionals make against name badges include:• Name badges create a formal barrier between customer and employee. Micah Solomon, named the "new guru of customer service excellence" by The Financial Post, is a customer service consultant, customer experience consultant, keynote speaker, trainer, and bestselling author.

Source: Forbes November 17, 2019 20:48 UTC