Airtel Africa, a leading provider of telecommunications and mobile money services, with a presence in 14 countries in Africa, primarily East Africa and Central and West Africa, was recently issued a fine of $8.3 million by the Chadian government for failing to meet quality of service requirements. According to Developing Telecoms, the Regulatory Authority for Electronic Communications and Post (Autorite de Regulation des Communications Electroniques et des Postes, ARCEPT) audited Airtel Chad and rival Moov Africa Chad. They discovered that Airtel services in Chad saw a “Noticeable deterioration in quality”. A committee was formed to monitor investment impacts on service quality, as part of the agreement. In 2022, Arcep found that both operators’ service quality fell below expected standards for the year.

Source: The North Africa Journal August 23, 2023 19:13 UTC