The aircraft, he said, was the first Airbus A319 delivered to “LAA.” The abbreviation refers to legacy American Airlines, as opposed to legacy US Airways; the carriers merged in 2013. It impressed me that during the past week, many top airline reporters, aware of Feinstein’s impending departure, tweeted tributes. Another change is that our national state of outrage, fueled by social media, has added an extra dimension to airline coverage. American now has a “brand protection team” that monitors social media all the time. “Smarter reporters make better reporters.” American has sought to be the most helpful airline, he said.

Source: Forbes August 22, 2020 20:10 UTC