We go on to enjoy the rest of the weekend and my mum makes sure to contact Booking.com to explain what has happened and request a refund. A customer service agent tells us that they have contacted the property owner and 'filed an official complaint against the accommodation'. Unsurprisingly, the owner seems to quickly disappear and doesn't reply to Booking.com, or my mum's attempts to get a refund over text message. However, on April 2, 2026, after the Daily Mail contacts Booking.com, my mum is finally informed she'll be getting a full refund. She told the Daily Mail: 'I rang Booking.com and was told we could stay there and have a small refund.

Source: Daily Mail April 05, 2026 19:21 UTC