Once again, it has been a million-pound year for Money Mail readers as we’ve fought your corner in the face of crumbling customer service. With victories ranging from a few pounds to tens of thousands, we’ve forced firms and government bodies to treat their customers with respect, winning back £1.14 million in total. Its pettifogging delays meant he died before the payment was made, leaving his grieving widow to pick up the fight. Rather than attempting to contact the customer by phone or email, Santander simply stopped sending bank and credit card statements. Treat your customers with respect and your names won’t appear in Ask Tony, unless it is to receive a worthy pat on the back.

Source: Daily Mail December 29, 2021 05:17 UTC