A Calgary man says he will avoid flying Air Canada at all costs after he was slapped with a $200 change fee and treated rudely by staff following the death of his mother. Lade, 25, and his younger sister were spending long days at Toronto General Hospital, visiting their mother every day. "In the hurry of everything, I booked through Air Canada thinking it was the cheapest, which in hindsight, I shouldn't have done," he told CBC News from Toronto. Air Canada replied to CBC's request for an interview with a written statement, extending sympathy for Lade's loss, but directing him to his insurance company or travel agent. Lade says his insurance with Manulife will cover the cost, but he's upset Air Canada showed so little sympathy during such a sad and difficult time for him and his family.

Source: CBC News August 29, 2016 13:04 UTC