But what's convenient for customers may not be good for restaurants. Amazon.com Inc. last year began offering some Prime members online grocery-shopping and delivery from Whole Foods, touting the service as another perk to customers after purchasing the organic grocery chain. Some early users say Amazon has work to do before it gets the offering right. Kelly Hills ordered a sourdough loaf from Whole Foods recently but was offered a jalapeño cheese bread instead. Her so-called “shopper”—either a contract worker employed by Amazon or a Whole Foods staff member tasked with compiling delivery...

Source: Wall Street Journal March 24, 2019 10:52 UTC