Last month, news emerged that American Airlines planned to reduce seat pitch -- or the distance between each row -- in a portion of the economy section of some of its aircraft. As planned, the seat pitch would be reduced to 29", on par with a low cost carrier like easyJet but tighter than other legacy carriers by 1-2". Following news of the reduced seat pitch, angry consumers across the spectrum from bloggers to congressmen took to the web to air grievances, frustrated with the state of airline travel. Boeing's MAX configuration is designed for ultra high efficiency and longer-haul flights -- and American is taking full advantage of this. Still, it's encouraging to see that American is listening to customer feedback and is changing its strategy because of it.

Source: Forbes June 18, 2017 13:52 UTC