Monrovia – The Millennium Challenge Account-Liberia’s reconstruction of the Liberia Electricity Corporation (LEC) Customer Service Center (CSC) remains on schedule. These deficiencies contributed to a lack of comfort and health issues for customers, many who are pregnant women or women with small children, and to LEC customer service agents. LEC will use the new vehicles to deliver a more effective customer service response in the field. In addition, before construction began, the MCA-L funded the relocation of the LEC customer service department to a temporary facility in Congo Town, off VP Road at Catholic Hospital Junction. They should also experience better tracking of service orders due to an improved link between customer service management and technical staff through a new integrated information management system to which the service center will connect.

Source: Front Page Africa June 24, 2020 14:15 UTC