But ongoing poor customer service communication and related policies have finally taken their toll. Store rep: "That's not a policy. I’d like to say these customer service interactions are unique and rare. When I notified their customer service department, here’s how that communication unfolded:Rep: “We don’t make billing mistakes. No doubt, you’ve experienced similar nonsensical and irrational communications with customer service agents.

Source: Forbes February 07, 2020 14:37 UTC