Bangladesh Bank building at Motijheel Mehedi Hasan/ Dhaka TribuneWhile most of the complaints were related to loans and advances, clients also complained about card services, remittance, and other servicesBangladesh Bank (BB) received 5,731 complaints from bank clients last year. According to BB data, 3,058 complaints were received over telephone, 2,404 were written and 233 were sent online. While most of the complaints were related to loans and advances, clients also complained about card services, remittance, and other services. Speaking to the Dhaka Tribune, BB spokesman and Executive Director Md Serajul Islam said: “Among the complaints lodged in 2018, 99% have been solved. Bangladesh Bank’s Financial Integrity and Customer Services Department (FICSD) officials said that they received the complaints through their call centre, postal mails, emails, faxes, and their social media page.

Source: Dhaka Tribune January 16, 2019 18:44 UTC