“My husband and I are having a slight issue with Aer Lingus at the moment and getting very little satisfaction,” begins the mail from a reader called Gwen. How about Aer Lingus contact Alaska seeing as we booked our flight through you? We have an email from Alaska specifically stating that the bag was lost by Aer Lingus and now you are telling me to contact Alaska again but apparently the bag never travelled with them. The bag is in Dublin, we live in Dublin, we booked the flight with Aer Lingus and paid Aer Lingus. The onus should be with Aer Lingus as that is the originating company through which we booked the flight.”Then there was silence.

Source: The Irish Times February 03, 2020 00:56 UTC