Profits at Bank of Ireland fell to €1.4bn last year, from €1.9bn a year early, as lower ECB interest rates fed through to lending margins. The bank’s bottom line also took a hit from a charge of €430m, including UK motor finance provision of €264m. However, Irish lending increased by 6pc as did deposits and Wealth Assets Under Management increased by 9pc. The bank finished a three year strategic cycle last year, and kicks off a new one in 2026. “During this period we also increased new to bank customers by 18pc while significantly improving customer experience, with a 16 point increase in the Customer Relationship Net Promoter Score reflecting sustained investment in digital and customer experience capabilities,” he said.

Source: Irish Independent March 02, 2026 14:14 UTC