Photo: Mia FooBanks have done an arguably-decent job over the past century, looking after people’s money. Banks are on course to becoming unsophisticated "pots of money,” he says. Over the past decade, telecommunications companies like Vodafone, AT&T and Telefonica have fought off a similar designation, of being "dumb pipes." “They believe UX [user experience design] is a pretty interface, rather than a holistic product design,” says Malhi of banks. If he doesn't, the dumb pots of money may beat him after all.

Source: Forbes February 19, 2018 16:30 UTC