In contemporary jargon, the authors illustrate some key “people journeys” in trying to access basic services of healthcare, education and finance. They talk about real people and how they try and navigate what should, in fact, be basic services. The book begins with Nikhil Burman, a driver in Silchar with no medical training, navigating the quagmire of Indian healthcare services for the poor. All the stories highlight the essence of bridgital, the combination of bridgital processes (processes reimagined with technology), bridgital technology (the need for an integrated physical digital perspective) and bridgital workers (increasing the reach and spread of technology through trained, semi-skilled workers). They have written an important book that should be read by bureaucrats and politicians alike.

Source: Indian Express November 16, 2019 21:00 UTC