Booking an appointment like ‘going into battle’A Lancashire woman has told NHS bosses in the county that she has sometimes avoided trying to book a GP appointment because dealing with reception staff can be so “confrontational”. The patient likened the experience to “going into battle” – and said that she often felt like had been subject to an interrogation simply for seeking medical help. It feels like going into battle before I even dial the number. “In the end, she told me that I couldn’t have a same-day appointment because I didn’t trigger as an emergency. “So it might not be [that] you are going to see the GP today, but…[being given an explanation that] this is what we’re going to do,” he said.

Source: The Guardian January 15, 2024 21:12 UTC