People who were unable to take flights because of lockdown restrictions should have had their money back, the Competition and Markets Authority saidTwo of Britain’s biggest airlines may have breached consumer law by failing to offer timely refunds for flights cancelled because of the pandemic, the competition watchdog said today. The Competition and Markets Authority (CMA) said that British Airways and Ryanair were under investigation because they “refused to give refunds to people that were lawfully unable to fly”. SponsoredBoth airlines may have left passengers “unfairly out of pocket”, it said, with some travellers forced to accept vouchers for future flights instead of getting their money back. The regulator could take the carriers to court under the Enterprise Act 2002 to seek refunds or compensation for affected customers. Airlines have been criticised repeatedly for failing to provide money back for flights cancelled as a result of travel

Source: The Times June 09, 2021 08:02 UTC