A technical glitch at British Gas left its Smart Pay As You Go customers unable to top up their gas and electricity meters yesterday. Customers took to social media to vent their frustration after they were left without heating and unable to contact the call centre. Payment glitch: British Gas customers took to social media to vent their frustration after they were left without heating and unable to contact the call centreBut customers said payments had not gone through, despite some having the money taken out of their bank account. One father, with a newborn baby in his house, wrote on Twitter: 'British Gas, I am without electric and your call centre staff keep hanging up on me.' British Gas said 'friendly emergency credit' would have been activated because yesterday was a bank holiday.

Source: Daily Mail December 28, 2021 23:47 UTC