Energy firm to pay 12,000 customers about £90 each after its agents failed to keep appointments or turned up lateBritish Gas is to pay £1.1m to compensate customers after its agents missed appointments, breaching industry standards. The energy firm will make the payments to domestic and micro-business customers after its third-party agents missed appointments or turned up late, and did not compensate them as required by the regulator Ofgem. Power struggle as British Gas bills huge amounts for wrong meter Read moreBritish Gas reported the breach to Ofgem, which agreed to its redress package and is therefore not taking formal enforcement action. When they fall short, customers must be paid compensation. A British Gas spokesman said: “We discovered the error last year and reported it to Ofgem.

Source: The Guardian July 20, 2017 07:18 UTC