In the financial services industry, there has been an ongoing shift to a more customer-centric business model. Executives believe advanced technology adoption minimises siloed interactions and helps customer experience teams scale to address soaring contact volumes. While labour shortages have emerged as a big threat to the retail business, industry leaders are prioritising technology to alleviate the problem. In an era characterised by data-driven customer experience, businesses are now taking AI to its natural territory of predicting and preventing outages. Discover how we're reshaping the customer experience across industries and the transformative services we're providing:

Source: Forbes January 06, 2026 13:44 UTC