— Almost 700 people lost their jobs at a Cape Breton call centre after the company announced its immediate closure Thursday, leaving employees stunned and without work less than three weeks before Christmas. Kayla Williams, who worked at the office for five years, said she was blindsided by the news. “These are service-based and often client-initiated calls into the centre” rather than the “cold calls of the past,” he said. If the call centre isn’t acquired by another firm, job prospects in the Cape Breton region are dim. Todd Riley, the former site manager at the Sydney office, suggested on his Facebook page that work could be coming to the site under another company.

Source: National Post December 07, 2018 11:15 UTC