Companies that pride themselves on customer service have stood out from the crowd during the ... [+] pandemic. For companies that pride themselves on customer service, it's been an opportunity to stand out as the best in their industry. Which companies pride themselves on customer service? It increased real-time call monitoring, which allowed supervisors to offer immediate feedback to the company's customer service team. Companies that value customer service must take a long view and sometimes make significant investments in technology or people.

Source: Forbes March 20, 2021 13:40 UTC