“If you put an AI in there, and it works five times in a row, I can see it’s like: if you don’t double check it, what’s the worst that can happen?" Now companies are formulating new protocols and urging AI tool providers to factor an opportunity for double-checking into the workflow. While the trust in AI models is increasing, final approval should rest with human employees, said Lea Sonderegger, chief digital and information officer at crystal and jewelry maker Swarovski. Checking over output must become part of the framework in how employees use AI, she added. Perez said some cases, such as those in the medical field, may always require checking, no matter how good the model gets.

Source: Wall Street Journal September 10, 2023 01:18 UTC