CQC inspection reports from some of the homes rated as inadequate record appalling standards of care, including:Elderly residents soiling themselves after being left because there were too few staff. Patients being left waiting for long periods for under-pressure care workers to attend after ringing their call bells. Rebecca Pearson, operations director for Bupa care services, said 80% of the firm’s 135 care homes were rated as good or outstanding. “Two homes are rated inadequate and we immediately appointed dedicated quality teams to lead improvements in the homes. A statement from both owners said they delivered a “good level of service … across the vast majority of settings we operate”, adding: “The financial reality of operating care homes is vastly different to this characterisation.

Source: The Guardian November 23, 2018 19:44 UTC