Passengers who are filing air travel complaints, for issues such as flight delays or lost baggage, may be waiting nearly three years for a resolution, according to a new study. The study calculated the wait time from a passenger’s flight date to the date a complaint decision was made. According to the CTA, passengers must file a complaint to an airline in writing first. Flight and tarmac delays, cancellations, and denials of boarding fit under the category of flight disruptions. Advertisement AdvertisementAdvertisement Advertisement“As delays continue to plague the CTA, more Canadians are turning to the provincial courts to resolve air passenger complaints,” Courtready said.

Source: National Post February 03, 2026 17:50 UTC