A clothing retailer has been slammed by customers who say they've waited months for items to turn up, while Consumer NZ has launched an investigation into its refunds policy. Consumer NZ head of research Jessica Wilson said they had been investigating Shekou New Zealand since the beginning of this year. Consumer NZ said one customer they spoke with purchased $170 worth of clothes in November of last year but when the parcel arrived in February a $34 dress was missing. But Ellin and Mittendorf said Consumer NZ had mistaken its change of mind cancellation policy for delivery issues. But Shekou New Zealand was also facing criticism from customers and Consumer NZ over its claims about ethics and sustainability.

Source: Stuff May 26, 2021 21:00 UTC