Specifically, if you give hardware without adequate training or support, it results in the technology not being used. The mantra I learned when I first started implementing technology was this quadruplet: technology, processes, policies and people. You are not trying to supply hardware, you are trying to build an ecosystem and – possibly more importantly – a culture. Compare that with Malaysia, whose Malaysia Government Enterprise Architecture (MyGovEA) project only began its awareness campaign last year. You want to provide a more efficient service, not give every person who walks through your doors a free smartphone.

Source: thestar June 22, 2020 02:01 UTC