In my experience, the best approach is to always look at customer experience (CX) and employee experience (EX) as part of a single continuum. Start With Individual Intrinsic MotivationWhen we talk about motivation, we need to make the distinction between extrinsic and intrinsic motivation as well. Intrinsic motivation, on the other hand, consists of internal qualities that a person is born with and that typically don’t diminish over time. Employee Engagement Is A BarometerA lot of companies use employee engagement assessments as a primary measurement of EX performance. In order to be effective, employee motivation must be able to translate into employee engagement, which then delivers a return on investment.

Source: Forbes March 13, 2020 12:00 UTC