Email josephine.franks@stuff.co.nzEarly on Wednesday afternoon, the estimated time on hold was 143 minutes, with more than 200 calls in the queue. The flood of calls follows news of three more positive community cases on Tuesday, all in south Auckland. Kmart Botany and Dark Vapes in East Tamaki were identified as locations of interest, and people who visited at the same time as the positive cases are being considered “casual plus” contacts. When the first cases of the February cluster were announced, calls to Healthline surged fourfold. From midnight on February 14 to 3pm the following day, Healthline answered 2335 calls.

Source: Stuff February 24, 2021 01:02 UTC