This is how he explained it:“The criminals already had her credit card information (credit card number, expiry date and CVV). Did someone with access to her account tip off the cyber criminals? The cyber criminals went to a branch of the phone company and requested to suspend the victim’s line. Because the victim did, it gave the cyber criminals time to electronically capture her SIM. We need protection from cyber criminals and only the banking and phone industries, with the BSP and NTC, can make that happen.

Source: Philippine Star October 31, 2021 16:49 UTC