Apart from a nodal officer and a chief compliance officer, the rules mandate all significant social media intermediaries (over 50 lakh users) to appoint a resident grievance officer. Role of grievance officers at social media intermediaries, as per new IT RulesThe name and contact details of the grievance officer need to be prominently published on the social media platform’s website. The grievance officer will be the point of contact to receive any grievance relating to Code of Ethics. Twitter’s first appointment as Interim Resident Grievance Officer was Dharmendra Chatur but he quit from the post within weeks. Currently, the website displays Twitter’s global legal policy director Jeremy Kessel as its grievance officer for India.

Source: dna July 05, 2021 09:00 UTC