Other public servants such as police officers or teachers often complain about the paperwork burden that stops them from focusing on their core job. We’ve led initiatives before such as the “productive wards” initiative,4 to try to reduce admin and free us up for patients. And if doctors are involved in medical management and clinical leadership these roles require non-clinical admin time. Even using the term “frontline” to describe clinicians ignores the key roles played by “back office” staff in supporting their work. But they’re not rooted in reality, and they deny the government’s own role in creating the problem.

Source: New York Times October 11, 2023 11:43 UTC