“This allows, from our perspective, for the customers to plan, to have predictability,” Robert Cintron, the Postal Service’s vice president of logistics, said in an interview. Is it going to be two days, three days, four days, five days, a week? “The Postal Service has studied customer preferences, and found that reliability is a top driver of customer satisfaction,” Partenheimer wrote. The Post calculated the average change in service standards, weighted by the amount of mail sent between those Zip codes. Postal Service logistics, modeling and analytics director Stephen Hagenstein said in written testimony to the PRC that the service standards would have roughly equal effects on urban and rural Zip codes.

Source: Washington Post June 24, 2021 11:09 UTC