Disabled passengers arriving at Heathrow airport are being forced to wait up to two hours for help in disembarking aircraft, the aviation regulator has said. The west London hub is one of four airports where the Civil Aviation Authority judged the service for wheelchair users and other disabled passengers to be poor . A survey of almost 1,200 passengers who have used Heathrow’s assistance service found that 62% rated it as poor or very poor. Our view is … disabled passengers shouldn’t wait any longer than other passengers.”More than a million passengers requiring special assistance travel through Heathrow each year – more than any other European airport. The report found that 20 airports provided good assistance, and six were described as very good.

Source: The Guardian August 10, 2017 22:52 UTC