Date: February 24, 2022 | Time: 2 pm EST | Duration: 60 minutesThis session shares the latest research on best practices to help leaders coach teams and optimize processes and technology to empower agents and improve operations for better CX outcomes. Key learnings:Why data and benchmarks increasingly matter for CX and operations success. Top 5 things you may not know about agent productivity, based on the data. How leading companies improve productivity (and what you may be missing). Fin's Work Insights Platform has collected tens of millions of hours of comprehensive, real-time productivity data on how customer operations and CX agents work across thousands of applications, uncovering insights that were previously unknown on how technology and processes actually impact agent behavior.

Source: Libya Today February 18, 2022 06:43 UTC