CID finds evidence against 14 companies; suspects at least Tk50 crore has been laundered by some e-commerce platformsDespite the recent introduction of operational guidelines for the e-commerce sector, the industry still seems to be rife with complaints. We would like to assure that we take customer complaints very seriously and resolve their issues as fast as possible. Facebook, Evaly and Daraz topped the list with the number of complaints lodged, with 8,813, 4,932, and 1,019 complaints, respectively. Meanwhile, Uber had the highest settlement rate of 98.42%, addressing almost all customer complaints except for two of the 127 lodged against it. Dhaka Tribune also came across consumers who did not file complaints against the e-commerce platforms despite ordering products worth more than Tk20,000.

Source: Dhaka Tribune July 19, 2021 16:30 UTC