But just as they were about to arrive in Marrakech, easyJet told her that her case hadn’t been put on that flight either. Despite racking up a bill of hundreds of pounds, easyJet has offered them £125 compensation which doesn’t even cover their phone bills. The chaos almost resulted in us missing our flight and when we got to Essaouira airport we were told that our bag was still in Luton. EasyJet offers customers £25 a day to cover essential items on the rare occasion a customer’s luggage is delayed. “EasyJet is the only airline in Europe with an industry-leading ‘bag tracker’ tool which sends SMS and email updates tracking the bag throughout its journey.

Source: The Guardian August 12, 2017 06:00 UTC