As part of its 2020 BankQuality TM Consumer Survey on Retail Banks, The Asian Banker gathered feedback from 3,000 consumers in the UAE, Saudi Arabia and Egypt on satisfaction with their retail banks. Commenting on the win, Marwan Hadi, Executive Vice President and Head of Retail Banking, UAE at Emirates NBD, said: “We are honoured to be recognised by The Asian Banker as the national and regional champion in retail banking. The Asian Banker Awards is considered one of the most prestigious and transparent award programmes for consumer financial services. BankQualityTM is a premier consumer rating and survey site designed and powered by The Asian Banker. The platform aims to help bridge gaps between consumers and their main banks, benchmark banks’ customer service quality and performance across regions and markets, and motivate banks to provide better services to meet customer needs.

Source: The North Africa Journal May 23, 2021 08:15 UTC